Sarah N
Articles
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Why didn't I receive a notification email?
In this article, we will list why you did not receive a notification email when a contact submits a form or when a contact reaches the "Send a notification" action in your automation. To learn mo...
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Troubleshooting form actions: My form did not redirect to my site/display the correct thank you message when it was submitted
If you have double opt-in enabled for your form, and if a contact already has an active status for your list, then they will see your confirmation action and not the form submit action.The Confirma...
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How do I view and update my billing information?
If you are the Primary Account Admin or an Admin with purchase permissions, you can access the Billing & Upgrade page to update your billing information. Changing your billing information is easy a...
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Types of forms you can create with ActiveCampaign
With ActiveCampaign, you can create forms to collect information from leads and grow your lists.In this article, you'll learn about the different types of forms you can create with ActiveCampaign.L...
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Are contacts collected at trade shows considered opt-ins?
Trade shows offer a great opportunity to grow your email list. However, the method you use to collect email addresses determines if these contacts are valid opt-ins. In this article, we’ll discuss ...
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How to troubleshoot your automation
Below are common automation issues and how to troubleshoot them. Contact was not added to my automation Think back to when you created this automationDid you create and activate the automation be...
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Are upgrades prorated?
Yes. The system will automatically make the charge adjustments for you. Note that we will display any prorated charges and require you to confirm updates before changes are made to your plan. Lear...
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Send SMS messages with automation
An SMS is a text-only message sent to a contact's mobile device. You can send SMS messages to contacts from an automation with the "Send SMS" automation action. View our SMS pricing page and learn ...
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What is the Agency Program?
The ActiveCampaign Agency Program allows you to create your own business around our platform. As an Agency Partner, you can transact with your clients in a way that makes the most sense for you. Ch...
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Getting started with the API
The ActiveCampaign API is used to enable integrations between your ActiveCampaign account and 3rd party services or a custom interface you created. What is an API? API is short for Application P...