Sarah N
Articles
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How do I edit an automation email?
To edit an automated campaign: Click Automations on the left menu, then click "Automation Messages." Locate the automation containing the email you want to update, then click the right caret. A l...
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What is a bounce and how can I prevent them?
Deliverability consultation Maximize your email deliverability with a one-on-one session with an expert for only $79 USD. This article explains what a bounce is and how it occurs. It also ex...
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Will my auto responder message send after importing contacts?
Instant auto responders (a campaign that is sent immediately when a person subscribes to your list) will not be sent when you import contacts using the Import Contacts feature. This is to prevent p...
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My import failed. What can I do?
You tried to import your contacts but it didn't work. This can happen for a variety of reasons. Luckily, this is easily fixed! The most common reasons why your contact import failed Listed below ar...
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How to create a Split Test email campaign
Please note that what you see in your account may differ from some of the steps outlined in this article. The "Campaigns" section in your ActiveCampaign account has been updated to say "Email."Wi...
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Add a video to your ActiveCampaign page
You can add videos to any landing page you create with ActiveCampaign using the "Video" block. Take Note Video autoplay is not a supported feature in ActiveCampaign landing pages About the "Video" ...
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Classic Designer: Predictive Content quick answers
This article provides short answers to common questions about the Predictive Content feature. Is Predictive Content available on all email designers? Currently, Predictive Content is only available...
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How can I capture a contact's mailing address?
A mailing address field is not a standard field type in ActiveCampaign. To capture address information for contacts, you will need to create custom fields for street address, city, state, and zip c...
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Designing mobile-friendly emails
With more and more people on mobile devices, it's more critical than ever to keep mobile in mind as you create your emails. Below are the best practices you can use when creating templates and camp...
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How to manage custom contact fields
In ActiveCampaign, there is no limit to the number of custom contact fields you can have in your account. However, the more fields you have, the more cumbersome and unwieldy they can become. This a...