Sarah N
Articles
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Data Processing Addendum (DPA)
Click here to view our Data Processing Addendum.
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An image in my campaign shows a question mark
This happens when an image used in a campaign is from a web server outside of ActiveCampaign's domain. This triggers the image server on the subscriber's end to blocks requests from certain user ag...
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The "Hide in mobile" option does not work in Gmail
If the campaign is clipped in Gmail, the “Hide in mobile” feature will not work and Gmail will render the email in desktop mode. To learn more, read the "Why is Gmail clipping my email?" help artic...
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Contact did not receive automation email
The reasons why a contact may not have received your email could be due to any of the following: The contact has not yet reached or skipped the "Send an email" action in your automation. Read the ...
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Sales tax overview and FAQs
If your business is based in the United States, you may be subject to state sales tax on your ActiveCampaign purchase. Where applicable, the tax will be calculated based on your billing address and...
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Where can I find my lists?
To locate your lists: Click Contacts on the left menu. Click Lists on the secondary menu. If this menu is collapsed (shown below), hover your mouse over the ActiveCampaign logo at the top left ...
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Navigating your ActiveCampaign account
Learn how to find features in your ActiveCampaign account using the main and secondary navigation bars. Take noteFeatures and tools included in the navigation bars depend on your plan level and the...
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GDPR Information
Review our GDPR Information page.
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Email Designer: Use the Abandoned Cart content block
With ActiveCampaign, you can use the Abandoned Cart content block in the Email Designer (launched 2022). When a contact abandons their cart, you can send them an automated campaign that contains cu...
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How do I use my template with a campaign?
Please note that what you see in your account may differ from some of the steps outlined in this article. The "Campaigns" section in your ActiveCampaign account has been updated to say "Email."On...