Sarah N
Articles
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Send a direct 1:1 email from a deal record
You can send direct 1:1 emails to a contact right from their deal record. You can use this feature to set up a meeting or schedule a follow-up call with the contact.To learn how to send an automate...
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Can I add a custom field to a deal?
Custom fields for deals can be created from the Fields page in your ActiveCampaign account. The Fields page can be accessed directly from your deal, the Lists Overview page, and from the Forms Over...
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Why didn't I receive a notification email?
In this article, we will list why you did not receive a notification email when a contact submits a form or when a contact reaches the "Send a notification" action in your automation. To learn mo...
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Troubleshooting form actions: My form did not redirect to my site/display the correct thank you message when it was submitted
If you have double opt-in enabled for your form, and if a contact already has an active status for your list, then they will see your confirmation action and not the form submit action.The Confirma...
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How do I view and update my billing information?
If you are the Primary Account Admin or an Admin with purchase permissions, you can access the Billing & Upgrade page to update your billing information. Changing your billing information is easy a...
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Types of forms you can create with ActiveCampaign
With ActiveCampaign, you can create forms to collect information from leads and grow your lists.In this article, you'll learn about the different types of forms you can create with ActiveCampaign.L...
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Are contacts collected at trade shows considered opt-ins?
Trade shows offer a great opportunity to grow your email list. However, the method you use to collect email addresses determines if these contacts are valid opt-ins. In this article, we’ll discuss ...
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How to troubleshoot your automation
Below are common automation issues and how to troubleshoot them. Contact was not added to my automation Think back to when you created this automationDid you create and activate the automation be...
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Are upgrades prorated?
Yes. The system will automatically make the charge adjustments for you. Note that we will display any prorated charges and require you to confirm updates before changes are made to your plan. Lear...
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Send SMS messages with automation
An SMS is a text-only message sent to a contact's mobile device. You can send SMS messages to contacts from an automation with the "Send SMS" automation action. View our SMS pricing page and learn ...