Sarah N
Articles
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How to change sender details in an automated campaign
In this article, you will learn how to change the physical address, "From" name, and email address (sender details) for these messages. Take note If editing an “Active” automation, set the automati...
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How to undo and redo changes on a landing page
A landing page can go through multiple iterations. You can use undo and redo functions in Pages to quickly address mistakes. Just click the "Undo" or "Redo" icons from the page editor. Alternative...
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Why are unsubscribe links required in my campaigns and automation emails?
All campaigns and automation emails are required to include an unsubscribe link. This is to comply with our terms of service and the CAN-SPAM act. In order to ensure that all sending laws are follo...
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How to locate replies to your SMS messages
When a contact replies to your SMS message, we'll capture that reply and display it for you to view in your account. These replies are not actionable, and it is not possible to respond to an SMS me...
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Use Reply Tracking with your campaigns
The ActiveCampaign Reply Tracking feature logs all replies to your direct and automated campaigns, then forwards those replies to your From email address. How Reply Tracking works Reply Tracking is...
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Do I need to have an email address for all contacts?
No, in ActiveCampaign, you can create a contact with: an email address a phone number both Learn more about how contact management works in ActiveCampaign.
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How to add backgrounds to your ActiveCampaign pages
You can add multiple backgrounds to any page block with the "Background" style tool. Add a background to your page blocks To add a background to a block: From the page editor, click the block...
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Classic Designer: How to use predictive content in your emails
Predictive content helps you send the right content to the right contacts and increase your click rate. All you need to do is add the predictive content block to your email and provide up to five v...
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How long does Contact Scoring take?
When a contact score is initially set up, it can take up to several hours for our system to calculate the score and apply it to your contacts. After that, our system will run a check once every 12 ...
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How do I import contacts without triggering an automation?
To import contacts without triggering an automation, uncheck the "Trigger Automations" box in the "Import Options" section at the bottom of the "Select Fields to Map" page. To learn more, see how...