Sarah N
Articles
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Partner Portal - Common Questions
The ActiveCampaign Partner Program is designed to help Agencies and Resellers manage multiple client accounts efficiently. This article addresses frequently asked questions about the program, cover...
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How to delete contact records
You can delete contact records from your ActiveCampaign account if you have Contact Delete permissions. Take note If you delete a contact, this action is permanent and cannot be undone Only Admin u...
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Do unsubscribed, unconfirmed, or bounced contacts count against my contact limit?
It depends. How your contact limit is calculated is determined by when you created your account: Accounts created on or after November 3, 2025: Yes. All contacts, regardless of their list status, c...
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Why are there more people in a wait queue than there are in the automation itself?
If a contact has entered an automation more than once, that will reflect in the wait queue. The number of contacts you see after clicking into the queue is the number of unique contacts queued at t...
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Add and manage ActiveCampaign users
If you are an admin, you can add and manage users in your ActiveCampaign account. Once a user has gained access, they can log in to the shared account and manage various features. This article show...
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Attaching files to campaigns
Please note that what you see in your account may differ from some of the steps outlined in this article. The "Campaigns" section in your ActiveCampaign account has been updated to say "Email." ...
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What is an opt-in list?
ActiveCampaign requires your contact email marketing list to be an opt-in list. This means all your contacts must have willingly given you their email address, knowing they would be added to your l...
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Ways to integrate with WooCommerce
WooCommerce is a popular, easy-to-use Wordpress ecommerce solution. One of the advantages of using WooCommerce is that there is a wide variety of plugins available to extend its functionality and c...
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How to send a campaign when a web page is visited
With ActiveCampaign, you can send a campaign to a contact when they visit a page on your site. You can time the email to send right away, or you can wait for a period of time before it's sent. Send...
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Contact Scoring in ActiveCampaign
A contact score is one of two types of lead scores that you can create in your ActiveCampaign account and is used to evaluate and prioritize the quality of your leads. There is not a maximum limit ...