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  1. ActiveCampaign Help Center
  2. Contact Management
  3. Common Questions & Troubleshooting

Common Questions & Troubleshooting

  • How do I sort contacts by first or last name?
  • How is a contact's location determined in ActiveCampaign?
  • How long does Contact Scoring take?
  • How to find a custom field ID
  • How to manage custom contact fields
  • How to manually add or remove a contact(s) from a list
  • How to remove an entry from account Exclusion List
  • If I delete a large number of contacts, will this change my open/click rate?
  • Is there a digit limitation for the Deals and Accounts number field?
  • Lists: "You do not have needed privileges to access this page"
  • My import failed. What can I do?
  • Segments - Searching "contains"
  • Should I archive my unsubscribed and bounced contacts?
  • Under what conditions will list subscription notifications be sent?
  • What happens when I reach my contact limit?
  • What is a CSV file?
  • What is a list owner?
  • What is the difference between a Contact Score and a Deal Score?
  • What is the difference between lists and tags in ActiveCampaign?
  • Where can I find my lists?
  • Why can't I view lists?
  • Why do I have more contacts than my total contacts when I calculate by status?
  • Why do some of my contacts have social media links?
  • Why does the CAPTCHA display in 1:1 emails?
  • Will a list's contacts also be deleted if the list is deleted?
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