FAQs
- How can I use ActiveCampaign to nurture new customers?
- How do I enable reply tracking for my automation emails?
- How do unsubscribes work in automations?
- How do I save an automation email as a template?
- How do I edit an automation email?
- How do I edit the "From" name and email address in an automation email?
- How do I import contacts without triggering an automation?
- Why did a contact go down the wrong path in an If/Else statement after they opened an automation email?
- How do I rename an email in an automation?
- Why weren't contacts added to my automation?
- How do I see a contact in an automation?
- Top automation issues
- Is there an “undo” button in automations?
- Why do I see a red error message asking for a mailing address?
- Why are there more people in a wait queue than there are in the automation itself?
- How do I prevent contacts from being added to my automation twice?
- What happens if I have multiple start triggers and a contact meets more than one condition?
- If I add an email to an automation, will contacts who have already entered the automation receive it?
- What happens if I delete a Wait condition and there are contacts queued at that step?
- What is the difference between "Runs once" vs "Runs multiple times"?
- How can I send a webhook in an automation?
- How do I trigger an automation to run when a contact replies to my campaign?
- How do I start a contact at a specific point in an automation?
- How do I start an automation on a date or time?
- Where can I find automation reports? What reports are available?
- What happens to contacts in an automation if I pause it?
- How do I see which automations a contact has been in?
- How do I see all the contacts in an automation?
- How do I import an automation?
- How do I control which contacts enter an automation?