Common Questions & Troubleshooting
- How to troubleshoot and test your automations
- Do I need to use the "End automation" action to end an automation?
- [Video] How do I share an automation?
- How do unsubscribes work in automations?
- How do I prevent contacts from being added to my automation twice?
- Why are there more people in a wait queue than there are in the automation itself?
- What happens if I have multiple start triggers and a contact meets more than one condition?
- What happens if I delete a Wait condition and there are contacts queued at that step?
- How do I control which contacts enter an automation?
- How do I trigger an automation to run when a tag is added to a contact?
- How do I add or remove a tag with an automation?
- How do I trigger an automation to run when a contact dismisses a site message?
- What does “Dismisses a site message” mean?
- Can I use emojis in site messages?
- Why did a contact go down the wrong path in an If/Else statement after they opened an automation email?
- Is there an “undo” button in automations?
- If I add an email to an automation, will contacts who have already entered the automation receive it?
- How can I send a webhook in an automation?
- How do I start a contact at a specific point in an automation?
- What happens to contacts in an automation if I pause it?
- How can I reuse a campaign in an automation?
- How do I trigger an automation with a Goal?
- Troubleshooting site messages
- [Video] How do I send automation emails on weekdays only?
- [Video] How do I change the subject line for my automation email?
- How do I enable reply tracking for automation emails?
- How do I view a list of contacts that replied to an automation email?
- Can I use emojis in SMS messages?
- How do I create copy of an automation?
- How do contacts unsubscribe from SMS messages?